Return & Exchanges
21 DAYS TO RETURN
We are happy to refund or exchange any item (including sale items) within 21 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions). For further advice please refer to our return Policy.
HOW TO RETURN?
Fill in the returns form enclosed with your order (download here). Use the returns address label included in your order.
Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
RETURNS & Costs
You will be responsible for your return Costs. However, where you have requested for exchange, we will deliver your exchanged items FREE of charge.
WHAT HAPPENS NEXT?
Within 3 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged).
The details of this will also be posted to your account.
Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
3 Broadoak House, Mortimer Crescent, LONDON, NW6 5PA